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SchoolPRO Support Options

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We appreciate that a critical factor in the successful implementation of a school administration software package at your school is the after sales support.  That is why we have worked hard to ensure that our clients can contact us when they need to and that we can resolve their issues as quickly as possible.  We believe our support and service is second to none.  But we encourage you to confirm this for yourself by contacting any of our clients (see our client list).

The following support options are available:

Phone us on

Sydney: 02 9011 2041

Other Capitals: See the full list		 Our office hours are 8.30am to 4.30pm EST.  But we appreciate there can be emergencies which require immediate attention.  So you will often find we are available out side of these hours.  Our contact page has a full list of all our contact numbers.

Note: Phone support maybe charged.  Our phone support terms and conditions can be found here.
Newsletters Our Newsletters are free to join and we occasionally send out tips and tricks as well as important annoucements via our Newletters.
Email Support To submit a helpdesk ticket and look through our growing knowledge base use this form to submit a query.
Video Tutorials Hours of video tutorials are provided that show how to perform many tasks in SchoolPRO.  Because they include verbal instructions you should enable the sound on your PC.
Training Please contact us if you would like to arrange training either at your school or remotely.
Remote Support We can 'visit' your school anytime through the use of our remote support software.  Being able to see your screen makes solving many issues much, much easier and is sure to save you time.
Downloads Get the latest patches and other files from our download site.  You will need a username and password to access this area.
Uploads Upload files to the SchoolPRO Helpdesk
Support Policies Here are time frame guidelines that SchoolPRO staff try to adhere to when responding to phone and email messages.
Documentation All our manuals can be found on line.