Remote Support

SchoolPRO is pleased to offer online support where we are able to remotely view and control your PC (only with your permission of course). 

We have found that this is an invaluable tool, greatly increasing the effectiveness (and enjoyment :-) of the telephone support provided to our clients.  

You also get the added benefit of being able to access your work computer from  home!

Here are some of the great benefits:

• Software questions and problems are usually resolved in a fraction of the time when we can see your computer screen.

• Remote training can be performed in as little as 15 minutes.  We talk you through a new task over the phone while we watch what you do on your computer screen.  This means that you can fit training around your normal schedule.

• Work from home!  Yes, you can use our software to access your work computer from home, or from anywhere in the world.

• This support is completely secure.  There is no way anyone can access your computer without your approval each time.  And everything travelling between the two computers is fully encrypted.

• Support can be provided on all computer related matters, not just those concerned with SchoolPRO.  We have the skills and tools to provide onsite technical support if you don't already have it.

• Works through virtually any firewall so there is no need to modify your existing network setup.

Team Viewer: Click here to  install Team Viewer customer module.

eBLVD: Click here to install the Online Support Software... Click here to access your computer from home...

DualDesk: (Please contact the staff member before clicking this link) Click here for Support from Paul Betenson... Click here for Support from Phil Wilson... (ID: 21) Click here for Support from Paul Svensen... (ID: 8) DualDesk is fairly good at getting out through firewalls.  However, if you do have difficulties please try the following: 1. Open up the firewall so that all traffic (ideally) or just traffic to port 5500 can get through to the SchoolPRO domain (schoolpro.com.au or just 58.6.144.172). 2. Ensure that authentication is not required by the user to get to this web address. (ie. let traffic through your proxy on this port to our domain be unauthenticated) More information can be found on DualDesk here. Try a different port here.

Some Useful troubleshooting links:

http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx

http://support.microsoft.com/kb/875357

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