We appreciate that a critical factor in
the successful implementation of a school administration software
package at your school is the after sales support. That is why
we have worked hard to ensure that our clients can contact us when
they need to and that we can resolve their issues as quickly as
possible. We believe our support and service is second to none.
But we encourage you to confirm this for yourself by contacting any of
our clients (see our
client list).
The following support options are
available.
|
Phone us on
Sydney: 02 9011 2041 Other Capitals:
See the full list |
Our office hours are
8.30am to 4.30pm EST. But we appreciate there can be
emergencies which require immediate attention. So you will
often find we are available out side of these hours. Our
contact page has a full list of all our contact numbers.
Note: Phone support maybe charged. Our phone support
terms and conditions
can be found here. |
|
Email Lists |
Our email lists are FREE to join and are a
great way of getting support from both the SchoolPRO staff and
other users. Use this form to
easily get on and off of the lists. |
|
Email Support |
To submit a helpdesk ticket and look through
our growing knowledge base use
this form to submit a query. |
|
Video Tutorials |
Hours of video tutorials are provided that
show how to perform many tasks in SchoolPRO. Because they
include verbal instructions you should enable the sound on your
PC. |
|
Training |
Please contact us if you would like to
arrange training either at your school or remotely. |
|
Remote Support |
We can 'visit' your
school anytime through the use of our remote support software.
Being able to see your screen makes solving many issues much,
much easier and is sure to save you time. |
|
Forums |
Use the forum to
post questions, respond to polls and search past
information. |
|
Downloads |
Get the latest
patches and other files from our download site. You will
need a username and password to access this area. |
|
Uploads |
Upload files to SchoolPRO. |
|
Support Policies |
Here are time frame guidelines that SchoolPRO
staff try to adhere to when responding to phone and email
messages. |
|
Documentation |
All our manuals can
be found on line. |
